Skip to content
Home » 2023 Internships – Opportunities for MBA Microsoft

2023 Internships – Opportunities for MBA Microsoft

Website Microsoft

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Learn more about our cultural attributes

At Microsoft, Interns work on real-world projects in collaboration with teams across the world, while having fun along the way. You’ll be empowered to build community, explore your passions, and achieve your goals. This is your chance to bring your solutions and ideas to life while working on cutting-edge technology. The internship is designed not only for you to do great work with the opportunity to learn and grow, but to experience our culture full of diverse community connection, executive engagement, and memorable events.

Are you ready to join us and create the future? Come as you are, do what you love—start your journey with us today!

Responsibilities

Customer Success Account Management

Manages customer executive relationships through business reviews, strategic escalations, and administration of customer contracts. Enable customers to use their benefits effectively. Provides direction for other members of the Account Team to develop a deep understanding of their customer’s business and technical objectives. Develops and executes technical skilling plan to build technical expertise aligned with customer and business priorities.

Responsibilities:

  • Learns customer engagement role and develops foundational relationships with key customer stakeholders (e.g., Information Technology Directors, Chief Technical Office [CTO], Chief Innovation Officer [CIO], Line-of-Business leaders) and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders (e.g., Account Executive, Account Technology Strategist) and with guidance from senior colleagues.
  • Supports account planning to help customers transform to modern digital approaches. Collaborates with internal teams and sellers to help identify growth opportunities through account planning and delivery execution. Directly enables cloud consumption revenue through consumption planning.
  • Captures, communicates, and brings forward recommendations from customer insights to sellers in identifying and producing support revenue opportunities (e.g., add-ons, renewals).
  • Connects identified opportunities, questions, and/or issues from customer organizations. Works with the appropriate internal Microsoft technical/sales teams or partners to address, using foundational technical knowledge to identify the right internal teams. Begins to take ownership for team coordination. Identifies and mitigates blockers to customer success goals.
  • Leads and is accountable for the execution of customer support obligations. Accelerates production level consumption through delivery orchestration by driving solution and operational health for challenging and/or complex customer accounts (e.g., high-revenue generation, complex transformation) across the solution and support lifecycle.

Qualifications

  • This is a 16-week summer internship with start dates in May 2023

Minimum Qualifications

  • For Ottawa, Ontario locations, proficiency in French is a required qualification.
  • Currently pursuing or have completed Master of Business Administration (MBA) degree with at least one semester/quarter remaining after internship.

Preferred Qualifications

  • Passion for technology and customer obsessed.
  • Displays strong stakeholder and relationship management across senior leaders, partners, and customers.
  • Excellent verbal and written communication, analytical and presentation skills.
  • Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).
  • Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.

Visit our Careers FAQ Page to learn more about the interview process and answers to commonly asked questions.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

To apply for this job please visit www.linkedin.com.