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Team Manager in San Francisco, US – Fashion’s Internships Nyc

Website Tiffany & Co.

Job Description:

The Team Manager will support the Director in leading, developing and supporting the sales, operations and security team members to meet and/or exceed sales target and elevate the Tiffany store experience. S/he will assume oversight for the store when the Director is not present. The manager is a dynamic, attentive and inspiring leader who builds relationships with internal and external clients; someone who could be called a mentor, a coach, and who acts as a Guest Experience Manager, ensuring unsurpassed client service. The Team Manager will support the Director in leading, developing and supporting the sales, operations and security team members to meet and/or exceed sales target and elevate the Tiffany store experience. S/he will assume oversight for the store when the Director is not present. The manager is a dynamic, attentive and inspiring leader who builds relationships with internal and external clients; someone who could be called a mentor, a coach, and who acts as a Guest Experience Manager, ensuring unsurpassed client service.

Job Responsibilities:

  • Manage and motivate the team to consistently achieve or exceed store sales target.
  • Drive business through key product pillars and KPIs.
  • Drive client development activities among individual team members to cultivate new and existing clients.
  • Demonstrate sales leadership by playing an active role on the sales floor and managing client relationships personally.
  • Optimize hospitality and store amenities to create unique experiences.
  • Lead, model and coach based on client feedback and elevate the Tiffany Experience Index (TEI).
  • Provide management presence on the sales floor, coaching the team and ensuring Tiffany client experience expectations are being delivered at all times.
  • Take action on TEI performance and client feedback to improve customer service.

Job Requirements/Qualifications:

  • Must have authorization to work in the United States or in the country where the position is based.
  • Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
  • Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.).
  • Proven track record in sales generation, managing the achievement of sales results.
  • Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, Power Point, Client tracking systems and Point of Sales (POS) system.
  • Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in market.
  • Minimum of 3 years of retail or luxury retail store management experience or relevant customer related experience (e.g., hospitality).

To apply for this job please visit eljs.fa.us2.oraclecloud.com.