Team Manager, Operations in New York, US – Fashion Design Internships

Job Description:

The Team Manager, Operations will support the Director in leading, developing and supporting the sales, operations and merchandise team members to meet and/or exceed sales plans and elevate the Tiffany store experience. S/he will assume oversight for operations and merchandising when the Director is not present. The manager is responsible for ensuring adequate inventory is to ensure department sales goals can be met, and this individual will prepare and execute the annual inventory and quarterly audits. The manager is a dynamic, attentive and inspiring leader who builds relationships with internal and external clients; someone who could be called a mentor, a coach while ensuring unsurpassed customer service. S/he manages an efficient back of house and is a collaborates effectively with Sales leadership.

Job Responsibilities:

• Deepen the relationship with our clients to achieve sales plan and drive lifetime loyalty and spend.
• Drive business through key product pillars.
• Drive client development activities among individual team members to cultivate new and existing clients.
• Manage and motivate the team to consistently achieve or exceed.
• monthly, quarterly and annual store sales plan.
• Demonstrate sales leadership by playing an active role on the sales floor and managing client relationships personally.
• Optimize hospitality and store amenities to create unique experiences.
• Lead, model and coach based on TEI (Voice of Customer Survey) feedback and elevate the Tiffany Experience Index by keeping the survey questions in mind.
• Elevate in store experience consistently delivering memorable moments.
• Act as Guest Experience management presence on the sales floor, coaching the team on the Power of Blue selling ceremony and ensuring Tiffany client experience expectations are being delivered at all times.

Job Requirements/Qualifications:

• Minimum of 5 years of retail or luxury retail store management experience or relevant client related experience (e.g., hospitality).
• Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in market.
• Must have authorization to work in the United States or in the country where the position is based
• Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, Power Point, Client tracking systems and Point of Sales (POS) system.
• Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
• Proven track record in sales generation, managing the achievement of sales results.
• Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.).