Working At Eli Lilly – IT Service Delivery Apprentice In South Bend

About the job

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 35,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Organization Overview

At Lilly, we serve an extraordinary purpose. We make a difference for people around the globe by discovering, developing and delivering medicines that help them live longer, healthier, more active lives. Not only do we deliver breakthrough medications, but you also can count on us to develop creative solutions to support communities through philanthropy and volunteerism.

The Lilly Professional Apprenticeship Program is a 12-month intensive fixed duration (FDE) professional development program during which the apprentice receives a combination of formal training, on-the-job learning, and mentoring in a key functional area to be equipped to compete for a Lilly position after successful completion of the apprenticeship.

Responsibilities

Lilly is seeking an IT Service Delivery Apprentice who shares our passion for making life better for people around the world. This apprentice will be a member of the Information and Digital Solutions (IDS) team supporting the Global Patient Safety organization. This team helps speed innovation to patients by ensuring drug safety that ultimately enables the right treatment to the right patient at the right time. In this role, you will leverage a technical foundation of IT skills to deliver a great level of service to our Global Patient Safety customers. This may include system testing, incident resolution, coding, configuration and development activities, and will set the foundation for a successful career in IT. With coaching and feedback, Lilly will provide you the ability to further your growth as a professional within the organization.

• Testing – Ensure system testing methods are appropriate, coordinated, and comprehensive to decrease the probability of unexpected system issues and maximize business benefit.
• Deployment –Contribute to the successful plan and execution of the deployment of the project or system changes, which includes support for training, business adoption, implementation, and stabilization activities.
• Maintain application uptime/performance and lead a service team in resolving critical incidents or problems.
• Ensure consistency and accuracy in the use of tools and processes supporting requirements management, code management, change management, validation, testing, and quality practices governing key work.

Basic Qualifications

• HS Diploma or Equivalent and 3 or more years of related or professional experience.
• Proven experience with Microsoft Office Products (Outlook, Word, Excel, PowerPoint)

Additional Skills/Preferences

• At least 1 year of college and/or associate degree in a related field.
• Experience, knowledge and desire to work in Pharma / Healthcare
• Experience working in IT
• Proficient in at least one coding language
• Ability to work in a highly regulated environment where audit-readiness is paramount
• Excellent interpersonal and networking skills
• Effective written and verbal communication skills
• Ability to work well in a team environment
• Strong organizing/multi-tasking skills and attention to detail
• Learning agility and self-management skills
• Strong research and analytical skills

Eli Lilly and Company, Lilly USA, LLC and our wholly owned subsidiaries (collectively “Lilly”) are committed to help individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at Lilly, please email Lilly Human Resources ( Lilly_Recruiting_Compliance@lists.lilly.com ) for further assistance. Please note This email address is intended for use only to request an accommodation as part of the application process. Any other correspondence will not receive a response.

Lilly is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

As a condition of employment with Eli Lilly and Company and its subsidiaries in the United States and Puerto Rico, you must be fully COVID-19 vaccinated and provide proof of vaccination satisfactory to the company. If you would like to request an accommodation for medical or religious reasons, you may do so at workplace_adjustment@lilly.com.